Call Routing Instructions For Setmore Live Booking

Lartey Wellness Group Pronounced “Latte Wellness Group”

Type of Phone Requests

  • Schedule a therapy appointment (new clients)/ Find information about therapy services

    • Follow call routing instructions below

  • Cancel/ Reschedule appointments

    • If 48-36hr Cancellation Notice provided

      • Delete meeting from calendar

    • If less than 36hr Cancellation Notice provided

      • Inform potential client of our No-Show Policy

      • Change appointment to “$50 No Show Charge”

  • Unable to access building after 5pm

  • Partnership/business opportunities, internship & employment requests, and Misc. requests

    • Schedule "Free Phone Consultation (Non-Therapy)” with Frank Lartey.

      • Location does not matter since it is phone consultation

Call Routing For Business Hours (9am-5pm)

  • 9am-1pm ET Call Routing

    • Transfer all calls for new appointments and questions received between Monday- Friday 9am-1pm ET to: Brianna Boyd: * Brianna Number is available in Setmore

      • If Brianna is unavailable, please call Leigh Demetrius. *Leigh’s Number is available in Setmore

      • If Leigh is unavailable, please schedule a free consultation.

        • Schedule “Free Phone Consultation (For Therapy)” or "Free Phone Consultation (Non-Therapy)”

  • 1pm-5pm ET Call Routing

    • Transfer all calls for new appointments and questions received between Monday- Friday 1pm-5pm ET to:

      Leigh. *Leigh’s Number is available in Setmore

    • If Leigh is unavailable, please schedule a free consultation.

      • Schedule “Free Phone Consultation (For Therapy)” or "Free Phone Consultation (Non-Therapy)”

Call Routing for Non Business Hours (Before 9am ET and after 5pm ET)

  • Schedule “Free Phone Consultation (For Therapy)” or "Free Phone Consultation (Non-Therapy)”